FAQ

What is the Currency Used? 

All transactions are made in Singapore Dollars (SGD) 

Can I return My Purchases?

Yes, you can!

For online purchases: You can return your item(s) to us, as long as it was communicated to us within 7 calendar days of the delivery date for local Singapore orders, or 30 calendar days of the delivery date for international orders. We accept returns for items that are unworn and unwashed, so long as their tags are unaltered and intact. Sale items, accessories, and bags cannot be returned. 

You will be refunded with an online gift code equivalent to the purchase price of each returned item(s), valid for a year. Delivery fees, if any, will not be refunded.

 

How Do I return My Purchases? (Online Store Only)

i) Mail it back to us:

  1. Pack the item(s) with the original packaging, indicate the order number on your parcel. 
  2. Send your parcel using a traceable* mode of delivery to: 19 Lorong 8 Toa Payoh, Singapore 319255 (level 4)
  3. Your return will be processed within 14 working days from the day we receive your parcel.

*We strongly encourage that your return is sent to us via traceable modes as we will not be responsible for any lost mail sent through non-traceable mailing options.

 

I Received a Defective Item..

We're extremely sorry for sending you a defective item :(

Please email us at edwardkhoo@motorimage.net within 7 calendar days of receiving your order with,

  1. Your order number
  2. A Description of the defective area
  3. Photograph of the defect

You will be reimbursed for all items deemed defective, and a replacement piece will be mailed to you. However, if the item is no longer in stock, an online credit voucher will be provided instead. Items returned must be unworn, unwashed, unaltered, and with their tags intact.

 

I Received my parcel, but It's not what I ordered..

We're so sorry for mixing up your order!

Please email us at edwardkhoo@motorimage.net within 7 calendar days of receiving your order with,

  1. Your order number
  2. The name/ product code of item you have ordered
  3. The name/ product code of item you have received
  4. A photograph of the picking list

Postage will be reimbursed for the postage you've incurred to return the wrong item, and a replacement piece will be mailed to you. However, if the item is no longer in stock, an online credit voucher will be provided instead. Items returned must be unworn, unwashed, unaltered, and with their tags intact.

 

Can I Self-Collect my purchased items? 

Yes you can. Please self-collect option (TPY) during checkout and we will advise you thru email on the available pickup dates. 

19 Lorong 8 Toa Payoh,

Singapore 319255 (level 4)